Support & help center

How can we help?

Real support from the person who builds Session Vault. Most questions are answered below — and if not, we reply to every email within one business day.

Email us

anfrage@flowent.de

Best for everything — license, billing, bugs.

Response time

Within 1 business day

Mon–Fri, 9am–6pm CET (Freiburg, Germany).

Helps us help you

Include your Chrome version, OS, and your Paddle order ID (for billing).

Help topics

Common questions

Tap a topic to expand. Still stuck? email us.

Add the extension from the Chrome Web Store — one click, no account or sign-up. It runs locally and is ready immediately. The toolbar icon opens the sidepanel where your saved sessions live.
Save all open tabs with one click or the shortcut Ctrl+Shift+S. Reopen a whole session or individual tabs anytime from the sidepanel — even after a crash or a browser restart.
Export a physical JSON backup via the Downloads API — your data is fully portable, with no lock-in. You can re-import it at any time. Everything stays on your device; no server is involved.
After purchase you receive a license by email from Paddle. Premium covers 1 device; Team covers up to 5. Lost your key or need it re-sent? Email anfrage@flowent.de with the email you used at checkout.
Payments are processed by Paddle as Merchant of Record; charges appear as FLOWENT. A VAT-compliant invoice is issued for every paid plan. To update payment details or cancel a monthly subscription, use the link in your Paddle receipt email, or contact us and we'll help.
Every paid plan includes a 30-day, no-questions money-back guarantee. Email anfrage@flowent.de with your order ID and we'll process the refund. See the full Terms for details.
Your sessions are stored locally on your device — Session Vault never sends them to a Flowent server, because there is no backend that could read them. Read the details in our Privacy policy.
Sessions not saving, the sidepanel not opening, or a shortcut not firing? First reload the extension (chrome://extensions → reload), then restart Chrome. If it persists, email us your Chrome version and OS and we'll dig in — we keep a backup of your local data safe via JSON export, so nothing is lost.

Still need a hand?

Email the developer directly. No ticket queue, no bots — a real reply, usually within one business day.

anfrage@flowent.de

Mon–Fri · 9am–6pm CET · Freiburg, Germany