Support & help center
How can we help?
Real support from the person who builds Session Vault. Most questions are answered below — and if not, we reply to every email within one business day.
Response time
Within 1 business day
Mon–Fri, 9am–6pm CET (Freiburg, Germany).
Helps us help you
Include your Chrome version, OS, and your Paddle order ID (for billing).
Add the extension from the Chrome Web Store — one click, no account or sign-up. It runs locally and is ready immediately. The toolbar icon opens the sidepanel where your saved sessions live.
Save all open tabs with one click or the shortcut Ctrl+Shift+S. Reopen a whole session or individual tabs anytime from the sidepanel — even after a crash or a browser restart.
Export a physical JSON backup via the Downloads API — your data is fully portable, with no lock-in. You can re-import it at any time. Everything stays on your device; no server is involved.
After purchase you receive a license by email from Paddle. Premium covers 1 device; Team covers up to 5. Lost your key or need it re-sent? Email anfrage@flowent.de with the email you used at checkout.
Payments are processed by Paddle as Merchant of Record; charges appear as FLOWENT. A VAT-compliant invoice is issued for every paid plan. To update payment details or cancel a monthly subscription, use the link in your Paddle receipt email, or contact us and we'll help.
Every paid plan includes a 30-day, no-questions money-back guarantee. Email anfrage@flowent.de with your order ID and we'll process the refund. See the full Terms for details.
Your sessions are stored locally on your device — Session Vault never sends them to a Flowent server, because there is no backend that could read them. Read the details in our Privacy policy.
Sessions not saving, the sidepanel not opening, or a shortcut not firing? First reload the extension (chrome://extensions → reload), then restart Chrome. If it persists, email us your Chrome version and OS and we'll dig in — we keep a backup of your local data safe via JSON export, so nothing is lost.
Still need a hand?
Email the developer directly. No ticket queue, no bots — a real reply, usually within one business day.
anfrage@flowent.deMon–Fri · 9am–6pm CET · Freiburg, Germany